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Job Summary:

The Duty Manager is responsible for assisting with management and operation of the guest house, ensuring exceptional guest experiences, staff efficiency, and property maintenance. This role requires strong leadership, organisational, and customer service skills to maintain a high standard of hospitality.

Key Responsibilities:Guest Relations & Customer Service

• Greet and assist guests during check-in and check-out.
• Handle guest inquiries, special requests, and complaints professionally.
• Ensure guests have a comfortable and pleasant stay.
• Maintain guest records and foster positive relationships for repeat business.

Operations & Staff Management

• Supervise housekeeping, maintenance, and front-desk staff.
• Schedule shifts and ensure adequate staffing levels.
• Conduct training and monitor staff performance.
• Implement efficient operational procedures for smooth running of the guest house.

Property Maintenance & Housekeeping

• Oversee cleanliness and upkeep of rooms and common areas.
• Coordinate with maintenance personnel for repairs and improvements.
• Ensure compliance with safety and hygiene regulations.

Financial & Administrative Duties

• Assist with adherence to budgets, expenses, and financial reports.
• Oversee reservations, billing, and payment processing.
• Maintain inventory and order supplies as needed.

Marketing & Business Development

• Promote the guest house through online and offline marketing strategies.
• Manage online reputation and guest reviews.
• Establish partnerships with travel agencies and local tourism boards.

Qualifications & Skills:

• Previous experience in hospitality or hotel management.
• Strong leadership and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Financial management and budgeting knowledge.
• Proficiency in reservation systems and basic computer skills.
• Customer-oriented with a professional and friendly demeanor.

Working Conditions:

• Requires flexibility to work evenings, weekends, and holidays.
• Hands-on management role involving both administrative and operational tasks.