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Application Support Engineer – Cape Town

Posted 10 months ago

Reporting to: Application Manager

Position Type: Permanent

Shift Pattern: Flexi-hours between 08:00 and 00:00

Purpose of the Role

Working in a small and dynamic team and reporting to the Application Manager this role has significant importance to the IT Services team and the business. The role supports multiple business-critical software applications and databases including, but not limited to, Junifer CRM, Office365, Dynamics CRM online, Sage 200, Sage 50 and AFMS. You will be responsible for operational, problem and change management.

Key Responsibilities

  • A good IT technical knowledge across multiple areas to enable quick and accurate diagnosis of problems
  • Ensure all system changes are undertaken to agreed standards of quality, service, procedures and security
  • Input and maintain data in the Fresh Service ticketing system, including creation of reports for performance and improvement monitoring
  • Prepare and maintain documentation for review by peers for the effective implementation and support of ICT systems.
  • Investigate options to automate fixes wherever possible
  • Work closely with 3rd party suppliers, development, and infrastructure teams for escalations of problems
  • Propose front end fixes to business problems in all systems
  • Propose back-end fixes to business problems in all systems
  • Administration and maintenance of several IT systems, databases, and monitoring tools

Key Requirements

  • A minimum of 5 years’ experience working in a similar role
  • Working knowledge of complex integrations between software platforms
  • Possess a good IT Service Management ethic with a knowledge of the ITIL framework
  • Excellent documentation skills.
  • Microsoft SQL. administration and data structure knowledge are a must.
  • Must have worked as MS SQL administration
  • SQL server reporting services
  • Knowledge of API’s and SOAP
  • A working knowledge of SSIS and SSRS
  • Change and Release Management experience

Personal attributes

  • A Higher Education qualification in an IT subject
  • Microsoft 365 certification
  • Experience in Windows Server administration – 2012, 2016, 2019

If you meet the above requirements, please send your CV to [email protected] or upload your CV directly onto our website.

If not contacted within 14 days after submitting your application, please consider your application unsuccessful.

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